If that's not the case, get in touch with us and we'll help you troubleshoot further. If you're still having trouble, visit the Slack status site to see whether there are any issues that we're currently working to resolve.
When the issue occurs, go back to the chrome://net-export/ tab, and click Stop logging. Open a new tab in Google Chrome, then open your Slack workspace.Open Google Chrome and go to the following link: chrome://net-export/.Locate the zip file in the Downloads folder on your computer.When the issue occurs, go back to the pop-up window and click Stop logging. Once it does, you’ll see a pop-up window with the message Your log is in progress. Select Troubleshooting, then click on Restart and collect net logs.
Open the Slack desktop app, then click Help in your computer's top menu bar. (If you’re on Windows 10, click the ☰ three lines icon in the top left of the Slack app.).To collect net logs, click on the Download logs button below the error message or use the steps below. If you’re still having trouble, collect your net logs on the Slack desktop app and send them to us so that we can investigate further. Step 2: Collect and send us your net logs Step 1: Clear the cache and restart SlackĬlick on Restart Slack below the error message. When the Slack desktop app cannot connect, it may be because the settings for your network or any security devices (such as a proxy, firewall, antivirus software or VPN) are interfering. You'll see an error message in the browser that you’re using to access Slack. Last updated less than a minute ago… (error will appear in a grey banner) Sorry! Something has gone wrong, but we’re looking into it. Tip: If you’re an IT or a network admin, learn how to manage connection issues for your network. If you’re having trouble connecting to Slack on the desktop app or in a browser, learn more about connection issues and how to troubleshoot.
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